Reservation changes:
Date changes and time slot changes are allowed up to 24 hours in advance of your reservation. There is no fee for these changes, but changes are, of course, subject to equipment availability.
Cancellation refund:
If we need to cancel your reservation due to weather conditions (winds, storms, small craft advisories) or other marine hazards, you will receive a 100% refund minus the 5% credit card fees, or you may optionally change to another available time at no charge. We will notify you if conditions do not permit boats to go out.
Cancel 24 hours or more before your reservation start time, and receive a 95% refund (5% retained to cover credit card and booking service costs. Cancel by sending a message via email [email protected] by calling +1 829 602 3141 during business hours (9am-6pm AST)
Cancellations received 24 hours or less prior to your schedule start time can not be refunded due to the possibility that we may not be able to rebook the boat in such a short period of time.
Cancellation credit: If you’d prefer not to pay a cancellation fee, cancel at least 24 hours in advance of your trip, and you may elect to receive a 100% credit for a future date, to be used within 24 months. You will receive a voucher if you select this option.
Cancellations within 24 hours of your reservation start time are not eligible for cancellation credit.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
